Forgot to mention the good.
Oct. 10th, 2006 09:12 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
per_soloSo, ended up in another conversation today, with someone higher within the agency I'm contracted to (the whole being a contractor to a contracted agency is weird).
Was told that this woman had been hearing all sorts of good things about me. I responded that, well, yeah, I always presented a good side to the customer (end users). She said no, she'd been hearing that within the group themselves, as in the people who are not the ones I share floor space with all day, the Tier 2, 3 and management folks.
That kinda wowed me for a bit.
Then again, I'm quickly becoming the "Outlook" bitch at the office.
Company is doing a massive Novell to MS migration.
OUR PCs haven't been switched yet, so we are getting all sorts of questions on how to do various things within Outlook, without outlook actually being on our machines. There is a little booklet we have, but it doesn't give a whole lot of information. Last week, and today, I had to, from memory, walk a few of the techs through walking their callers through Delegates setup. Yes, something I've not done in a YEAR AND A HALF, and I was able to get them there, and get the delegates set up, all the while not even on the phone with the user (in one case, the tech was remoted into the user's PC). Today, it was dealing with a conference room, and the fact that the guy wasn't set up as the administrator of the resource (ARGH, couldn't remember the term while at work. :-P), but that whoever was in charge of setting those groups up needed to set him up on it.
So, I'm not even sure how to term that, I'm training the users, but also training my fellow techs. And am getting rave comments about team playing, when I'm looking at this going "I've been through a Novell Migration before, it CANNOT be that different in too many ways,just the scale", but as I was informed, and as was one of my points, communication..could be improved. The field service techs are basically switching the machines, and then leaving, when they are supposed to leave the user with their new password to get into Windows, so end result? We are getting a massive influx of calls. Also heard that they send a list out of who they are migrating, on say Monday, then instead of the monday group, they do the Wednesday group.
*shakes head* I'm really not trying to think of Something*Positive and the Coffee reference.
Now, I wonder if I can leverage those compliments to my agency and get my pay increased. Any ideas, fellow contractors? I am on a 6-12 month contract. :-P
Was told that this woman had been hearing all sorts of good things about me. I responded that, well, yeah, I always presented a good side to the customer (end users). She said no, she'd been hearing that within the group themselves, as in the people who are not the ones I share floor space with all day, the Tier 2, 3 and management folks.
That kinda wowed me for a bit.
Then again, I'm quickly becoming the "Outlook" bitch at the office.
Company is doing a massive Novell to MS migration.
OUR PCs haven't been switched yet, so we are getting all sorts of questions on how to do various things within Outlook, without outlook actually being on our machines. There is a little booklet we have, but it doesn't give a whole lot of information. Last week, and today, I had to, from memory, walk a few of the techs through walking their callers through Delegates setup. Yes, something I've not done in a YEAR AND A HALF, and I was able to get them there, and get the delegates set up, all the while not even on the phone with the user (in one case, the tech was remoted into the user's PC). Today, it was dealing with a conference room, and the fact that the guy wasn't set up as the administrator of the resource (ARGH, couldn't remember the term while at work. :-P), but that whoever was in charge of setting those groups up needed to set him up on it.
So, I'm not even sure how to term that, I'm training the users, but also training my fellow techs. And am getting rave comments about team playing, when I'm looking at this going "I've been through a Novell Migration before, it CANNOT be that different in too many ways,just the scale", but as I was informed, and as was one of my points, communication..could be improved. The field service techs are basically switching the machines, and then leaving, when they are supposed to leave the user with their new password to get into Windows, so end result? We are getting a massive influx of calls. Also heard that they send a list out of who they are migrating, on say Monday, then instead of the monday group, they do the Wednesday group.
*shakes head* I'm really not trying to think of Something*Positive and the Coffee reference.
Now, I wonder if I can leverage those compliments to my agency and get my pay increased. Any ideas, fellow contractors? I am on a 6-12 month contract. :-P
