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per_soloTop 5 Annoyances of Tech Support
1. Customers who get annoyed with TS because THEY don't know their information..info TS needs in order to help them.
2. Customers who walk away from their phone, and yet still expect us to hear them clearly, then get annoyed at us for asking them to repeat things.
3. Management who think it is ok to change the fact that users are notified of needing to change their passwords...making it where they get no notice the password is about to expire
4. Users who put a WHOLE lot of crap (Toolbars, Weather Service programs), and then claim that our software is junk because their machine is going so slow..yeah, couldn't have anything to do with the 300 programs all vying for your processor space..
5. Cubicles - Being able to hear every other tech..including the dozen who seem to be congregated at the next cube, who are all talking about World of Warcraft, and phantom beasts and such..while you take 10 calls in a row.
And THAT is your Top 5 for the day...
Have a Top 5 annoyances at your job? Post em here...
1. Customers who get annoyed with TS because THEY don't know their information..info TS needs in order to help them.
2. Customers who walk away from their phone, and yet still expect us to hear them clearly, then get annoyed at us for asking them to repeat things.
3. Management who think it is ok to change the fact that users are notified of needing to change their passwords...making it where they get no notice the password is about to expire
4. Users who put a WHOLE lot of crap (Toolbars, Weather Service programs), and then claim that our software is junk because their machine is going so slow..yeah, couldn't have anything to do with the 300 programs all vying for your processor space..
5. Cubicles - Being able to hear every other tech..including the dozen who seem to be congregated at the next cube, who are all talking about World of Warcraft, and phantom beasts and such..while you take 10 calls in a row.
And THAT is your Top 5 for the day...
Have a Top 5 annoyances at your job? Post em here...
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no subject
Date: 2006-03-15 02:31 pm (UTC)#5 - The woman whose boobs were so big that when she leaned over the keyboard to answer the phone, they mashed the CTRL-ALT-DEL and rebooted her machine. Try explaining THAT one to her with tact.
#4 - Working in a union shop (as a contractor) and still out performing the union folks 2:1 (Ask Powerstar.... it was a real bitch!)
#3 - Resetting the user's password every 30 days (and I mean EVERY thirty), setting it temporarily to "pacers" or "colts" or "password" and having them ask, "Wow, that is easy to remember, can I keep it?" (For those who don't know, MOST good systems ask the user to change their password after it has been expired and reset.)
#2 - Going up to the executive offices to stop the computer from beeping. When I arrive, it is no longer beeping constantly, just about every 30 seconds. After troubleshooting the PC and finding nothing, shutting it off only to hear the beep again. After removing the PC from under the desk, finding the VP's pager.
And the number ONE reason to hate your job as a TS (thank you Daryl):
USERS! When working in one call center, a co-worker next to me took a call from a user. I heard him ask the user for her TA number (Terminal Address). Unable to find it, he asked her for the SNA Node number. Again, she could not find it. Now, even if the terminal (and these were dumb terminals) were down, the numbers were generally on the screen. AND, if not, were sometimes stickered on the terminals themselves. Lastly, he asked her for a circuit number. This, for us, was a last resort because we had only a partial list of circuits IDs. She did not know what that was or how to find it. My coworker explained that it was on a tag attached to the cable. Well, she told him to wait a minute because she had to go fin a flash light. Before he could ask, before the question "Flashlight?" even formed in his mind, the woman put down the phone. When she returned, he asked her, "Ma'm, why do you need a flashlight?" to which she responded...
"We are having a schduled brown out and the lights are off."
Now, you would think that would be the end of the story, right? Well, you would be wrong. You see, the lady was insistent that my co-worker reset her terminal. She said that this was the time that she had scheduled to do her computer work and she was behind. So, while the office was quiet, she wanted to get caught up. She demanded that he try to reset her terminal and would not take "no" or "I cannot do anything" for an answer. I have to give it to my co-worker, he was on fire that day. He asked for her phone number, address, and room number. He asked what quadrant she might be in so he could look up the circuit number and track down the terminal ID. "Got it... wait, I think I see the issue. On the forth floor is where the photonic controller is located. It is reading that it is out of phase with the flux capacitor. The reverse intake manifold has overheated due to a mass air flow sensor error. I am going to try to reroute it to the auxiliary systems. Ut-oh, there is a coolant leak in the auxiliary sub-system and the token in the token ring has fallen off, most likely into the TS continuum. Ma'am, in order for the controller to return to phase, the power to the area of the photonic controller will have to be restored." He said alot more, but I could not hear it, I was laughing so hard (I nearly fell out of my seat and I was on a call myself, which I had to put on hold).
In the end, she said "Screw it, I am gonna go for a smoke."
Users!