Top 5...

[per_solo]

Top 5 Annoyances of Tech Support

1. Customers who get annoyed with TS because THEY don't know their information..info TS needs in order to help them.

2. Customers who walk away from their phone, and yet still expect us to hear them clearly, then get annoyed at us for asking them to repeat things.

3. Management who think it is ok to change the fact that users are notified of needing to change their passwords...making it where they get no notice the password is about to expire

4. Users who put a WHOLE lot of crap (Toolbars, Weather Service programs), and then claim that our software is junk because their machine is going so slow..yeah, couldn't have anything to do with the 300 programs all vying for your processor space..

5. Cubicles - Being able to hear every other tech..including the dozen who seem to be congregated at the next cube, who are all talking about World of Warcraft, and phantom beasts and such..while you take 10 calls in a row.

And THAT is your Top 5 for the day...

Have a Top 5 annoyances at your job? Post em here...

Comments

[thedruidbear.livejournal.com]

Top Five from when I was a TS person.

#5 - The woman whose boobs were so big that when she leaned over the keyboard to answer the phone, they mashed the CTRL-ALT-DEL and rebooted her machine. Try explaining THAT one to her with tact.

#4 - Working in a union shop (as a contractor) and still out performing the union folks 2:1 (Ask Powerstar.... it was a real bitch!)

#3 - Resetting the user's password every 30 days (and I mean EVERY thirty), setting it temporarily to "pacers" or "colts" or "password" and having them ask, "Wow, that is easy to remember, can I keep it?" (For those who don't know, MOST good systems ask the user to change their password after it has been expired and reset.)

#2 - Going up to the executive offices to stop the computer from beeping. When I arrive, it is no longer beeping constantly, just about every 30 seconds. After troubleshooting the PC and finding nothing, shutting it off only to hear the beep again. After removing the PC from under the desk, finding the VP's pager.

And the number ONE reason to hate your job as a TS (thank you Daryl):
USERS! When working in one call center, a co-worker next to me took a call from a user. I heard him ask the user for her TA number (Terminal Address). Unable to find it, he asked her for the SNA Node number. Again, she could not find it. Now, even if the terminal (and these were dumb terminals) were down, the numbers were generally on the screen. AND, if not, were sometimes stickered on the terminals themselves. Lastly, he asked her for a circuit number. This, for us, was a last resort because we had only a partial list of circuits IDs. She did not know what that was or how to find it. My coworker explained that it was on a tag attached to the cable. Well, she told him to wait a minute because she had to go fin a flash light. Before he could ask, before the question "Flashlight?" even formed in his mind, the woman put down the phone. When she returned, he asked her, "Ma'm, why do you need a flashlight?" to which she responded...

"We are having a schduled brown out and the lights are off."

Now, you would think that would be the end of the story, right? Well, you would be wrong. You see, the lady was insistent that my co-worker reset her terminal. She said that this was the time that she had scheduled to do her computer work and she was behind. So, while the office was quiet, she wanted to get caught up. She demanded that he try to reset her terminal and would not take "no" or "I cannot do anything" for an answer. I have to give it to my co-worker, he was on fire that day. He asked for her phone number, address, and room number. He asked what quadrant she might be in so he could look up the circuit number and track down the terminal ID. "Got it... wait, I think I see the issue. On the forth floor is where the photonic controller is located. It is reading that it is out of phase with the flux capacitor. The reverse intake manifold has overheated due to a mass air flow sensor error. I am going to try to reroute it to the auxiliary systems. Ut-oh, there is a coolant leak in the auxiliary sub-system and the token in the token ring has fallen off, most likely into the TS continuum. Ma'am, in order for the controller to return to phase, the power to the area of the photonic controller will have to be restored." He said alot more, but I could not hear it, I was laughing so hard (I nearly fell out of my seat and I was on a call myself, which I had to put on hold).

In the end, she said "Screw it, I am gonna go for a smoke."

Users!

[mobobocita.livejournal.com]

1. People who think they know what they are doing and in general just bugger the whole thing up.
2. People who try to go around the system thus buggering it all up.
3. Resumes
4. Being so busy that I'm working 60 hour weeks and still not hitting schedule.
5. Having absolutely nothing to do.

annyonances of retail

[confusedjew.livejournal.com]

1.people who can't understand that they are RENTING a movie or understand the CONCEPT of renting. so they get pissed over A 1.25 instead of just bring the DAMN movie back within the freakin' grace period at least.

2.people who won't actually look for a movie first and interrupt you while a)you're doing something or b)while actually with another customer to aske where it is and then need you to come help them find it after you've given them directions.

3.which leads me to the people who start talking to you and expecting help WHILE YOU'RE WITH ANOTHER CUSTOMER. do they not understand the concept of lines or service. do they think their question is more important or they're more important?

4.people who think they can go behind counters they're not supposed to go behind and mess around cuz there are only two people there and they can't wait two freakin' seconds for one of us to be able to help them.

5.yelling,blaming,talking down to, insert angry annoying behavior that makes you want to scream 'i don't make enough money for this shit!' at them.

there are soooo many more things i could list but i need to shower and i'm praying my brother is now done with our bathroom.

[kathawkes.livejournal.com]

Top 5 things from working in a pre-school

5. Parents picking up their children late, and not calling to let you know when they will be there.

4. Parents sending sick children to school. Then they get to sit with my until someone picks them up. (Gee, why am I sick all the time?)

3. Children that get whatever they want at home and do not know how to get along with others, share, or listen...AT ALL.

2. Lead Screening day. Where all the children in the center (198) get stuck with needles to produce a couple drops of blood to be tested for lead. There is not enough Aleeve or chocolate for this day!.

1. Parents that are continually late in picking up their children to the point where CPS (child protective services) needs to be called and they blame you for being a white person with an attitude and prejudice against blacks!

Top 5 Annoyances in Medical Billing

[indyellen.livejournal.com]

1. Doctors who don't understand what you do, or why you're bugging them about dictations (or don't make enough desk space for people when they move to a new office).

2. Patients who DON'T know anything about their insurance policy; not deductables, not copay, not anything...but they expect YOU to have it memorized.

3. Patients who don't pay their bill after they've received no less than 3 statements, 2 letters, and are about to get turned over to collections. (If they'd just CALL & tell us there's a problem, we could help them.)

4. Co-workers who don't double-check their work (because they're "too busy"), causing the wrong insurance company to be filed and having the attitude that it's ok "because billing will fix it anyway" - thus causing a delay in payment.

5. Insurance companies. (I don't have room to go into everything...that would have to be its own post.)

Top 5 annoyances with Nursing

[oftenrebuked.livejournal.com]

1.) Being asked what the results of a test were like 5 minutes after test is done. a. tests don't come back that fast, especially if not an emergency, b. results have to be processed by tech, read by doctor, transcribed by transcriptionist, recieved and processed by medical records c, doctor has to give you results of more complicated tests because I dont know what a transinfarctation of right basal ganglian chiari malformation is. (okay so that is just some big medical words thrown together not a real thing)

2.) Being asked for an exact amount of time someone may live, recover or have symptoms of anything. Hello! Let me get you the the big Guys number for you and you can call him. :)

3.) Being understaffed and thinking "well nobody died and everyone got thier medicine"

4.) Families that don't care or families that are totally freaking out, and taking it out on you.

5.) Getting a phone call for someone wanting to order food, you tell them nicely this is not the kitchen but I will gladly transfer your call there. And then they argue with you, insisting they dialed the right number, and thatI need to send them some food. Almost to the point where this is the highlight of my day to see how many people argue with me when I tell them they dialed the wrong number.

[mooncat75.livejournal.com]

My Top 5

1. Corprate not understanding that every area has its own needs.

2. Customers that say, "I need the plumbing guy." "I'm the plumbing person." "Don't you have a guy that works here?"---ARGH!!! At least ASK me the question first!

3. Customers that think I control the weather to cause delivery delays, or that I can snap my fingers and have the merchandise appear.

4. Co-workers that don't even TRY to do their jobs properly.

5. Cut hours.